What is Computer Telephony Integration (CTI), Unified messaging? It's best to describe how an individual would use this technology. Let assume a Real Estate Agent.
Real Estate Agents have unique telephone needs. In the office, the phone is their lifeline to he customer. But to serve those customers, agents also need to be out in the field. With CTI, real estate firms can provide the responsive service that delivers results.

In the office: With Caller ID, CTI can identify who's calling, so you can decide on the priority of the call. If you choose to take the call, the system can instantly display the client's information right on your desktop. No more fumbling for notes or straining to recall you last conversation. You're collected and confident, ready to serve the customer.

In the field: With CTI, you can be paged when you have new voicemail messages. Plus, if an important customer calls and you are unavailable, CTI can provide that customer with additional information and options for transferring the call.

On a separate note, Megabytes has finished evaluating Altigen but has not decide on a product that provide the functionality, not only today but tomorrow with cost that makes financial sense. Remember, we use the products that we sell and implement for clients.

Email us at info@megabytescomputers.com for a recommendation.

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